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Terms & Conditions

Payment Instructions

To booking our vehicles is necessary to make the payment of 30% of the total rental price and the balance remaining 30 days prior to the delivery date of the vehicle.

Payment Methods

  • Bank transfer
  • Western union
  • Paypal in USD currency
  • Credit Card
  • Guarantee:

    • Check in with Credit card, the amount is CLP 1,500,000 + transfer costs

    *After receive the vehicle of our customers, the refund of guarantee will take place if the vehicle is returned in the same delivery conditions. In the event of finding a malfunction or loss of any of the objects found inside or outside the vehicle, the amount needed to fix said malfunction or loss will be discounted from the final established fee. Said fees will be expressed as the following concepts: repair and replacement.

    Check in/ Check out

    Check in, 9 AM

    Check out, 5 AM

    Summer Schedule: check in from 3 PM

    Requirements:

    License Type: B or the equivalent at international level.

    Age: Over 23 years old

    Cancellation Conditions

    Our refund policy only applies 30 days prior to using the service, after this date a refund will be possible. Please review the following chart.

    • 70% prior to 60 days of the booking
    • 40% prior to 59 and 40 days
    • 20% prior to 39 and 30 days
    • There are no refunds for less than 30 days.

    Cleaning

    Motorhomes are delivered clean, with full fuel and water tanks, and are expected to be delivered in the same conditions.

    An additional fee will be charged for cleaning concept; this will be the interior and exterior cleaning and also for black water cleaning. So, the customers do not have to worried about the cleaning before return the camper, because we will take care about it.

    Daily and Additional Kilometers

    All vehicles have a limit of 250 kilometers per day. In the event of exceeding the daily amount, an additional fee of 12,000 CLP will be charged for every 100 extra kilometers.

    Pickup and drop off

    The pickup and drop off service of all our vehicles from our office headquarters in Santiago is free of charge. It is possible our delivery and refund service of all our vehicles from cities or airports in the Chilean territory, or to a different address in Santiago. There is an additional fee depending on the location requested.

    For weekend and festive dates: It´s apply an additional charge for the deliveries and returns of the vehicles during weekend and festive dates. This are the following:

    Pickup and drop off in Santiago CLP 60,000.- (one way)

    Pickup and drop off outside Santiago CLP 120,000.- (one way)

    Delivery and Refund

    The delivery and refund service of any of our vehicles from our office headquarters in Santiago is free of charge.

    It is possible to use the delivery and refund service of our vehicles from cities or airports in the Chilean territory, or to a different address in Santiago. There is an additional fee depending on the location requested.

    *Restrictions

    For your safety during the trip, we request to follow these safety rules to improve your traveling experience.

    • Smoking inside our motorhomes/campers
    • Traveling with dogs inside the motorhome, unless they travel in the trunk of the vehicle
    • Light a fire under any circumstances
    • Scratch any part of the vehicle
    • For our Premium Motorhome Models, traveling in dirt/gravel/calamine roads or roads of partly or bad condition, including any sections of the "Austral Road".

    Under the execution of any of the above-described prohibitions, AndesCampers can make use of the guarantee to fix the vehicle and return it in its original condition.

    Contract

    Once the procedure of the booking of our vehicles takes place, we will hand over the rental contract, which gives the client permission to use the rented taking into consideration all terms and conditions described in each section.

    The conditions may change without notice in relation to rental features, due external or internal events, which never will be in detriment of service quality hired.